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FAQs

What is the difference between Natural, Soft Glam, and Full Glam?

Natural: Enhancing your natural features with lightweight makeup that still transforms you in a subtle way.

Soft Glam: Think business professional, you have a full face on with whatever eye and lip combo you want but with softer finishes. No glitter or detailed designs.
Full Glam: Hollywood styles, Social Media in 2016 vibes, and pops of color!

How does the Self-Book option work? 

Our Self-Book option allows you to request your appointment quickly without waiting for a custom proposal. Simply select the services you’d like, choose your preferred date and location, and submit your request. This option works for both individual appointments and groups who already know which services they want.


When selecting your location, please note:  As we are a mobile business, an exact mileage-based travel fee will be calculated after submission. 


Your appointment is officially secured once availability is confirmed, a deposit is received, and a service agreement has been signed. After submitting your request, you’ll receive a confirmation email with the next steps and final booking details. If you’re unsure which services to choose or are planning a larger event, you may prefer to submit a Booking Request or schedule a Consultation Call so we can help plan your services, possibly with discounts for group size (4+).

Can you stay on-site for weddings or events? Do you offer touch-up kits? 

Yes. On-site attendance is available for weddings and events at a rate of $60 per hour for ongoing touch-ups and makeup maintenance throughout the event.
This must be scheduled at least 30 calendar days in advance to ensure scheduling permits.


Alternatively, a touch-up kit may be added to your booking at $45/each for makeup or hair only or $60/each for hair & makeup. If multiple people need a kit, we can make a discounted bundle.
Touch-up kits must be ordered at least 3 days prior to the event, as the exact lip color used for your service is repurchased specifically for your kit.


To ensure accuracy, inspiration images or a makeup trial are required in advance to determine the final lip color and overall look. 

Touch-up kits are custom-curated for which type along with your skin/hair needs and include:

  • The lip color used during your service

  • Disposable applicators

  • Blotting papers

  • Mini jar of setting powder

  • Mini jar of concealer used 

  • Mini makeup wipes

  • Mini lash glue

  • Mini hairspray

  • Mini hairgel

  • Extra bobby pins

  • Hair tie

  • Mini Comb

  • Mini Hairbrush

  • Mini Mirror



Touch-up kits are invoiced separately from your event and must be paid in full upon receipt. 

These are non-refundable once ordered and are yours to keep after the event.

Do you offer hair services?

Hairstyling ONLY as an add-on to makeup services.

Glitter/Hair Accessory Add-Ins allowed if requested within 14 days of your appointment.

 Any extensions, cuts, colors, or anything that requires salon-based work must be done before the time of service.

Do you offer loyalty or referral programs? 

Yes!


Loyalty Reward: Book 5 appointments and receive $30 off your next service


Referral Program: The referrer receives 20% off their next service, and the new client receives 20% off their first service. The referred client must book a service to be rewarded.

Is a deposit required to book?

Yes. A 40% deposit of the total service cost or a minimum of $60 (whichever is greater) is required to secure your date. Your booking is not confirmed until the deposit is received.
The remaining balance may be paid in advance or is due on or before the day of service, prior to the artist leaving the location. Deposits are entirely Non-Refundable. 

Do you take before & after photos? 

Yes. Before and after photos are required for all services. In the agreement you sign to book services there is a clause regarding this. 

These photos may be used for portfolio and promotional purposes. You can be tagged if you would like, be sure to provide your username for all platforms if so. 

What sanitary measures do you follow? 

Sanitation is a top priority. All brushes, tools, and products are cleaned and sanitized between every client using professional-grade products and industry-standard practices. 

Disposable items are used when appropriate to ensure safety and cleanliness. 

Where are you based? Do you travel? 

I’m based in Pensacola, FL. Travel is calculated per mile round-trip from the Pensacola area and will be added to your invoice.


For jobs more than 3.5 hours from Pensacola, a $60 flat fee will be required and included in the travel cost.

What if I need services outside of normal business hours? 

Standard service hours are 9:00 AM – 7:00 PM, Monday–Saturday. Appointments outside of these hours are available for an additional $40 off-hours fee.

What payment methods do you accept? 

An invoice will be sent for your deposit to secure your date.


Remaining balances can be paid via:

Invoice

Cash (day of)

Cash App (8% processing fee applies)

Venmo, or PayPal (5% processing fee applies)

Are tips required? 

Tips are never required but are greatly appreciated.

What is your cancellation policy? 

Weddings:

Within 90 days: Free of charge


Within 60 days: $50 cancellation fee charged to the card on file


Within 45 days: 50% of the remaining balance charged to the card on file


Within 30 days: Full service price is charged to the card on file


All Other Bookings:

Free cancellation outside of one week prior


Week of: $25 cancellation fee


Day-of cancellations: Remaining balance due in full

Where do services take place? 

The service location is determined by the client. Ample space must be available to ensure the artist's setup and services can be performed properly. Otherwise, a $60 location fee will be applied to your invoice, and you will be provided an address of a suitable location in your city for us to complete your service.

Can I send photos from my photographer after the event? 

Yes — please do! I love receiving professional photos and may use them for promotional purposes (with credit when possible).

What if I have allergies or sensitive skin? 

Please list all known allergies or sensitivities on your booking form. If additional products must be purchased to safely accommodate allergies, a small product fee may apply.

If you have concerns about unknown allergies, we do prefer you to book a Trial as well to ensure the day of your event runs smoothly. I always perform a patch test prior to beginning services as well if a trial is not an option for you.

Do you accept last-minute bookings? 

Last-minute wedding bookings (30 days or less prior to the event) may be accepted on a case-by-case basis and will include an additional $50 rush fee if approved.
All other bookings (7 days or less prior to the event) may be accepted on a case-by-case basis and will include an additional $30 rush fee if approved.

Copyright © 2026 Face, Set, Co!
All Rights Reserved

Contact Us:
FaceSetCo@gmail.com

Copyright © 2026 Face, Set, Co!
All Rights Reserved

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